Charlie Stratton believes that providing first class customer service is the way to win clients and keep them. This is why his clients stretch from Bath all the way down to the New Forest and even West London on occasion.
Along the way some great friends have become good clients and some great clients have become good friends! This is what some of them have to say about the service they have received.
Here’s what our clients’ say:
"Thank you for yet another excellent job Charlie & team at Flooring Unlimited.
We have used your services several times now & will do again!! We would certainly recommend to other business\'s or personal friends.
5 stars in our book!!"
(Cormar Carpets, Sensation Feeling)Bear Flat, Bath
"From the initial enquiry, to selecting the flooring and having the carpet fitted it has been the most impressive customer service. We are so pleased with our daughter’s bedroom carpet, it looks and feels fantastic. Charlie and his team are a pleasure to work with, providing the highest quality products, at great prices and with fantastic service. Thank you all very much."
(Cormar Carpets, Avebury 110% Wool Loop)Batheaston
"Thank you Charlie and all at Flooring Unlimited for your utmost patience and professionalism in fulfilling what was quite a demanding requirement for a single piece of carpet. It was well worth the effort - we love it."
"Charlie, Just to say a big 'thank you' for the exemplary attention and customer service that we have received from Flooring Unlimited in the carpeting of our new home. What more can I say? We are delighted customers."
"Charlie at Flooring Unlimited couldn't have been more helpful! We've been so impressed by the service and quality that we've now used them 4 times!"
"Upon moving to a new area, and wanting to transform the appearance of our new property, we were fortunate to find our local flooring company was Flooring Unlimited. A meeting with Charlie was swiftly arranged and we were soon sat with somebody who showed a genuine passion for their work. He was able to advise us on a material we have never used before, provide samples at his studio, and fit in the work to a tight deadline working around other trades people. The results were stunning, so much so that eight months later we returned to undertake (an unplanned) phase two!"
"Having worked with Flooring Unlimited and in particular, Charlie Stratton, for a number of years within the housebuilding sector I have found him to be extremely professional, honest and above all totally customer focused. The quality of the products are excellent. So when looking to change flooring within my own homes who else could I turn to? Charlie has an excellent eye for detail and I am always overjoyed with the end results."
"Charlie is great - and his carpet is great! We will certainly use them again for our new developments that we are building in Bristol."
"Charlie, fulfilled his contract with good timing, in budget and made it a pleasure to do business, highly recommend his work."
“I have used Flooring Unlimited on four occasions now and have been impressed with the service on every occasion. Charlie always gives helpful advice on product, and fitting was completed on time and to a high standard. Any minor issues are always dealt with quickly and with no fuss. The overall service is great. The result - one happy repeat customer!”
"Carpets look beautiful!! Thanks for the great work." GianfrancoKingston St. Michael
Charlie’s product knowledge and eye for design proved invaluable for us, our new carpets look and feel superb, his fitting team were awesome and the job was extremely reasonably priced, perhaps in part because of the great care he took when measuring which created minimal wastage. Charlie was recommended to us and we will continue to recommend him without hesitation.
I am delighted to be associated with Flooring Unlimited, who share our goal of being among the best at what they do. Their proactive approach to ensuring the whole order to delivery process is as smooth as possible is a refreshing experience in today's market. Their service is first class, always meet deadlines and are committed to ensuring the standard and quality of work is never questioned.
"You always give us such good service and keep us informed of everything that is happening on the after sales jobs - this is much appreciated by all of us in this department, as it is very rare to get a contractor who is so on top of every job and thinks to let us know what is happening. Thank you."Charles Church Western
"From the first phone call I felt like I was dealing with honest people, and that means a lot to me and my clients. I like the fact that you made the ordering process such a painless task and I look forward to working with you and recommending Flooring Unlimited to all our clients in the future. Thank You."
"You did a great job and I would feel comfortable recommending your service to friends. I liked how up front you were about the cost and the choices. The company I'd used in the past didn't interact with their clients at all, and their cheap specials ended up costing way more when they'd finished - with all their extra little charges."
"I think Charlie Stratton's distinguishing positive characteristic is his "can do" attitude. He approaches his work with integrity and enthusiasm. This seems to influence all his staff too as I always felt they were ready and willing to get the job done whatever it took. Charlie and Flooring Unlimited are a logical choice for clients in the South West who want quality flooring delivered on time and within budget."
"In my business I'm always impressed when I meet people who are willing to go the extra mile to ensure that their customers get the service they deserve. Charlie Stratton always puts his clients first. He supplied me with carpets and I was delighted by the quality of the carpets, the professionalism of Charlie's approach and the efficiency of his fitting team.”
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